Customer service is the assistance and advice delivered by a business to a customer. (Source: Lexico) And most importantly, it’s an important aspect of any business. Whether you’re a company of 100+ employees or a one-man-band, you need to perfect your customer service …
During this unprecedented time, our thoughts are with everyone who has been affected by the Covid-19 virus. As we are sure everyone will agree, all we want is things to go back to normal. Here at Options Skills, the safety …
Gas engineers are classed by the government as key workers. This means that they are eligible to continue to carry out emergency work during this self-isolation period. However, given the outbreak of Covid 19, all those able to are required …
You may be looking into a top-up course to learn a new skill and take your career to the next level. Or, it could be a training course which will enable you to launch a completely new career. Whatever the …
Sometimes, bad expectations can cause people to avoid a situation completely and in the case of training courses, could stop them from enrolling at all. Whether they think they won’t fit in, it’ll be too difficult to complete or they …
In the past, the best way to get your business in front of thousands of people would be with some good old fashioned advertising in the paper. Remember the Yellow Pages Or for those with deeper pockets, a billboard? Since …
Whatever industry you work in, if you’re working on a self-employed or sub-contract basis, an online presence is a must. 97% of consumers search online to find local businesses (Source: seoexpert). If you’re not online, you’re missing out on a …
The world is ever-changing and it’s important to stay on top of it all. As technology progresses and new trends come about, businesses need to stay up-to-date in order to stay relevant. As more people opt to use the internet, …
A quote is a formal document which features a breakdown of a job and the amount it will cost. When well written and presented, it will demonstrate professionalism and further instil confidence and trust between yourself and the customer. In …
With the decorations coming down, only the worst chocolates left in the tin, and unwanted Christmas presents quietly appearing on eBay, it can only mean the dawn of a brand new year! Has the new year, and indeed decade, left you …