These are just some of the horror stories tradespeople have to share, from the downright dirty to utterly bizarre. Working in the trade means every day is different. With every new job comes new customers, new houses and new challenges along …
We’ve all heard the phrase “cowboy builder” before, and there is no denying there are rogue tradespeople out there and the public need to be wary. But we don’t hear the phrase “cowboy customer” quite as much despite them being …
While no one wants to hear that they or their company have been anything but superb, it’s simply not possible all the time. Customer complaints and negative reviews happen, but that doesn’t have to be a bad thing. If a …
Tradespeople meet new customers regularly, some they love, some they don’t. Not every customer can be ‘the perfect customer’ because what that means varies for everyone. However, though everyone has different preferences, there are a few things that most tradespeople …
No matter what job you’re working in, health & safety should come first. Depending on your area of work, as a tradesperson, you may often find yourself working in other people’s homes. While they’re generally a safe place to be, …
Whether you’re an owner, self-employed, sub-contractor or employed, customer complaints are part and parcel of business and working life. Initially, any complaint can feel like the end of the world. A customer isn’t happy with the service you’ve provided, and should …
Customer service is the assistance and advice delivered by a business to a customer. (Source: Lexico) And most importantly, it’s an important aspect of any business. Whether you’re a company of 100+ employees or a one-man-band, you need to perfect your customer service …
Whatever industry you work in, if you’re working on a self-employed or sub-contract basis, an online presence is a must. 97% of consumers search online to find local businesses (Source: seoexpert). If you’re not online, you’re missing out on a …
The world is ever-changing and it’s important to stay on top of it all. As technology progresses and new trends come about, businesses need to stay up-to-date in order to stay relevant. As more people opt to use the internet, …
A quote is a formal document which features a breakdown of a job and the amount it will cost. When well written and presented, it will demonstrate professionalism and further instil confidence and trust between yourself and the customer. In …