Customer service is the assistance and advice delivered by a business to a customer. (Source: Lexico) And most importantly, it’s an important aspect of any business. Whether you’re a company of 100+ employees or a one-man-band, you need to perfect your customer service …
Whatever industry you work in, if you’re working on a self-employed or sub-contract basis, an online presence is a must. 97% of consumers search online to find local businesses (Source: seoexpert). If you’re not online, you’re missing out on a …
The world is ever-changing and it’s important to stay on top of it all. As technology progresses and new trends come about, businesses need to stay up-to-date in order to stay relevant. As more people opt to use the internet, …
A quote is a formal document which features a breakdown of a job and the amount it will cost. When well written and presented, it will demonstrate professionalism and further instil confidence and trust between yourself and the customer. In …
If you’re in a good position in your industry, it’s likely you didn’t do it all alone. Most people begin at the bottom and work their way up with the help of others, so why not pay it back and become …
As a whole, tradespeople are hardworking and honest, from plasterers and painters to gas engineers and electricians. They all have a skill and simply want to do their jobs with no hassle. Regrettably, there are several common misconceptions about tradespeople that …
Looking for ways to attract customers? Whatever industry you’re in, attracting new customers should be a priority. Particularly if you’re a small business or work on a self-employed basis. Though you may already have a loyal customer base, it’s essential you …
Mental health is just as important as physical health, so it’s important to look after both. Our mental health is made up of our moods, emotions and thoughts. As people, we will all experience a range of these things from …
When considering going self-employed, there are a lot of things to think about. Launching your own business is an exciting prospect, but it is essential that you weigh up all your options and plan ahead before making any decisions. According …
Working is an important part of many of our lives. It enables us to put food on the table, clothes on our backs and heats our homes. However, in the fast-paced world that we live in today, sometimes we can …