Whether you’re an owner, self-employed, sub-contractor or employed, customer complaints are part and parcel of business and working life. Initially, any complaint can feel like the end of the world. A customer isn’t happy with the service you’ve provided, and should …
Customer service is the assistance and advice delivered by a business to a customer. (Source: Lexico) And most importantly, it’s an important aspect of any business. Whether you’re a company of 100+ employees or a one-man-band, you need to perfect your customer service …
Looking for ways to attract customers? Whatever industry you’re in, attracting new customers should be a priority. Particularly if you’re a small business or work on a self-employed basis. Though you may already have a loyal customer base, it’s essential you …