These are just some of the horror stories tradespeople have to share, from the downright dirty to utterly bizarre. Working in the trade means every day is different. With every new job comes new customers, new houses and new challenges along …
We’ve all heard the phrase “cowboy builder” before, and there is no denying there are rogue tradespeople out there and the public need to be wary. But we don’t hear the phrase “cowboy customer” quite as much despite them being …
Tradespeople meet new customers regularly, some they love, some they don’t. Not every customer can be ‘the perfect customer’ because what that means varies for everyone. However, though everyone has different preferences, there are a few things that most tradespeople …
No matter what job you’re working in, health & safety should come first. Depending on your area of work, as a tradesperson, you may often find yourself working in other people’s homes. While they’re generally a safe place to be, …
Whether you’re an owner, self-employed, sub-contractor or employed, customer complaints are part and parcel of business and working life. Initially, any complaint can feel like the end of the world. A customer isn’t happy with the service you’ve provided, and should …
Customer service is the assistance and advice delivered by a business to a customer. (Source: Lexico) And most importantly, it’s an important aspect of any business. Whether you’re a company of 100+ employees or a one-man-band, you need to perfect your customer service …
Gas engineers are classed by the government as key workers. This means that they are eligible to continue to carry out emergency work during this self-isolation period. However, given the outbreak of Covid 19, all those able to are required …
In the past, the best way to get your business in front of thousands of people would be with some good old fashioned advertising in the paper. Remember the Yellow Pages Or for those with deeper pockets, a billboard? Since …
Whatever industry you work in, if you’re working on a self-employed or sub-contract basis, an online presence is a must. 97% of consumers search online to find local businesses (Source: seoexpert). If you’re not online, you’re missing out on a …
The world is ever-changing and it’s important to stay on top of it all. As technology progresses and new trends come about, businesses need to stay up-to-date in order to stay relevant. As more people opt to use the internet, …