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How To Spot A Cowboy Customer

Gas trainee working on a boiler while another trainee takes notes

We’ve all heard the phrase “cowboy builder” before, and there is no denying there are rogue tradespeople out there and the public need to be wary. But we don’t hear the phrase “cowboy customer” quite as much despite being much more common. Speak to any tradesperson, and they’ll have a few customer horror stories to […]

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What Makes The Perfect Customer?

Gas trainee testing a gas boiler using an Anton analyser

Tradespeople meet new customers regularly, some they love, some they don’t. Not every customer can be ‘the perfect customer’ because what that means varies for everyone. However, though everyone has different preferences, there are a few things that most tradespeople appreciate. So, what do they say makes the perfect customer? Being Left Alone To Work […]

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Health & Safety In A Customer’s Home | Tradespeople

Gas trainee using a measuring tape to plan out piping clip placement

No matter what job you’re working in, health & safety should come first. Depending on your area of work, as a tradesperson, you may often find yourself working in other people’s homes. While they’re generally a safe place to be, there are still risks to be aware of and precautions to take. From an electric […]

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Customer Complaints: How To Deal With Them Effectively

Two trainee gas engineers taking notes as they service a boiler

Whether you’re an owner, self-employed, sub-contractor or employed, customer complaints are part and parcel of business and working life. Initially, any complaint can feel like the end of the world. A customer isn’t happy with the service you’ve provided, and should they share that complaint with friends and family, there is the worry it could reduce […]

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Customer Service: How To Deliver The Best In The Trades

Gas trainee writing up gas cooker service notes

Customer service is the assistance and advice delivered by a business to a customer. (Source: Lexico) And most importantly, it’s an important aspect of any business. Whether you’re a company of 100+ employees or a one-man band, you need to perfect your customer service skills to ensure continued business, loyalty and growth. You could be the most talented […]

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COVID 19 Outbreak: Maintaining Competency For Gas Engineers

Gas trainee working on gas fire

The government classes gas engineers as key workers. This means that they are eligible to continue to carry out emergency work during this self-isolation period. However, given the outbreak of Covid 19, all those able to are required to self-isolate. Therefore, the renewal of ACS qualifications has been impacted and delayed due to closed ACS […]

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The Basics Of Paid and Online Advertising

Trainee gas engineer soldering copper piping while another trainee watches

In the past, the best way to get your business in front of people would be with some good old fashioned newspaper advertising. Remember the Yellow Pages? Or, for those with deeper pockets, a billboard? Since then, things have progressed significantly, particularly the internet and online advertising. These days, the game of marketing has significantly […]

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Boost Business With An Online Presence: Nice & Local

Nice & Local - Online Presence

Whatever industry you work in, if you’re working on a self-employed or sub-contract basis, an online presence is a must. 97% of consumers search online to find local businesses (Source: seoexpert). If you’re not online, you’re missing out on a huge amount of potential business. A website, social media platforms and even directory profiles all […]

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Trade Directories, Are They Worth Using?

Trainee gas engineer servicing a gas cooker

The world is ever-changing, and it’s crucial to stay on top of it all. As technology progresses and new trends come about, businesses need to keep up-to-date to stay relevant. As more people opt to use the internet, businesses must take advantage of what the world wide web offers. There are always new platforms being […]

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What Should You Include In A Quote?

Gas trainee and student looking at a gas boiler

A quote is a formal document that features a breakdown of a job and the amount it will cost. When well written and presented, it will demonstrate professionalism and further instil confidence and trust between yourself and the customer. In fact, The Homeowners Alliance believe that quotes are a good way of helping homeowners avoid cowboy tradespeople. […]

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